Quality creates confidence.
I help organisations build quality into the way they deliver — identifying risk earlier, making better decisions and creating the confidence to deliver change successfully.
Connect with Mark
Quality is built into delivery, not checked at the end.
I’m a Test & Quality leader with more than 20 years' experience helping organisations improve how they deliver complex technology change.
I've built and led quality capabilities, transformed ways of working and worked across large-scale programmes where understanding risk, having the right evidence and making good decisions really matter.
I believe quality is a shared responsibility. Testing should start early, focus on the risks that matter and provide meaningful information rather than simply reporting pass rates.
Technology and automation are important parts of that, but they don't replace judgement, curiosity and critical thinking.
My leadership philosophy is simple: One Team. Create clear outcomes, give people ownership, remove barriers and build an environment in which talented people can do their best work.
From assurance to transformation.
Quality Leadership & Strategy
Building quality functions, operating models, governance and measurable services aligned to business risk.
Transformation
Embedding testing throughout delivery, shifting quality left and creating collaborative quality communities.
Programme & Supplier Assurance
Client-led assurance across complex multi-supplier programmes, with clear evidence, accountability and risk ownership.
Test Engineering & Automation
Using automation where it creates genuine value while preserving the exploration, judgement and critical thinking of skilled testers.
Risk-Based Quality
Focusing effort where failure matters most and giving leaders useful evidence for release and investment decisions.
People & Capability
Developing high-performing teams, professional communities and psychologically safe cultures that continuously improve.
Turning quality strategy into outcomes.
Built a global quality capability
Established a global Test & Quality function from the ground up, creating the service, operating model and approach needed to support quality consistently across a complex organisation.
Created a service people valued
Led the Test & Quality service to an NPS of +92 — combining clear standards and governance with a strong focus on the experience and outcomes of the teams using the service.
Led quality through transformation
Led quality through a move from traditional waterfall delivery to scaled Agile ways of working, supporting teams through organisational change while keeping risk, evidence and outcomes visible.
Assured complex technology change
Provided client-side Test & Quality leadership across infrastructure and supplier-led programmes, strengthening accountability, evidence, readiness and acceptance.
Shifted the conversation to risk
Moved stakeholders beyond pass/fail reporting towards evidence-led conversations about risk, confidence and whether the organisation is genuinely ready to proceed.
Built capability, not dependency
Developed people, communities and ways of working designed to leave organisations with stronger internal quality capability — not simply another layer of process.
Testing is more than automated checking.
Leadership grounded in professional practice.
Professional certifications & qualifications
Standards, frameworks & practices
Practical experience applying recognised approaches across enterprise delivery, service management, security, accessibility and public-sector digital services.
Better evidence. Better decisions. Better outcomes.
Intelligent Quality Leadership is about moving beyond testing as a final gate. It brings together risk, evidence, engineering, people and leadership to help organisations understand the quality of what they are delivering while there is still time to influence the outcome.
It means asking better questions, applying automation intelligently, focusing effort where failure matters most and giving decision-makers information they can actually use.
Thinking on modern quality.
Beyond Automation: the human touch in testing
Why critical thinking, contextual understanding and exploration remain essential — and where automation delivers its real value.
Pass the Test: Mark Winspear talks quality
Quality, risk, client accountability and why professional testing needs to be involved throughout delivery.